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Choosing the right provision is an important decision for any parent or carer. At Solid Steps, we pride ourselves on creating a safe and supportive learning environment where every young person can thrive.
As your child takes the next step in their learning journey, we are here to work alongside you—removing barriers to education and ensuring that each student has the guidance, resources, and opportunities they need to succeed.
Each of our sites has an Assistant Head of Provision and an Operations Manager who work together to implement transition plans, assess risks, and address any gaps in the educational provision being delivered. This ensures that every student receives a personalised, well-rounded education tailored to their needs.
Brixton Site
Assistant Head of Provision: Ms Sianne Austin
Address: [Insert full Brixton site address here]
T: [Insert contact number]
Dulwich Site
Head of Provision: Nicola Brown
11A Turney Road, West Dulwich, London SE21 8LX
T: 020 3649 1396
📧 Email: nicolabrown@solidsteps.org.uk
📧 General Enquiries: info@solidsteps.org.uk
Complaints and Safeguarding Concerns
We take complaints and safeguarding concerns very seriously.
For any general concerns or complaints, please contact the relevant Assistant Head of Provision or the Head of Provision directly.
For any safeguarding concerns, please contact one of our Designated Safeguarding Leads (DSLs):
Dulwich Site: Nicola Brown and Pinny Seo
Brixton Site: Sianne Austin
If your concern relates to a member of staff, you may also contact the Local Authority Designated Officer (LADO):
Lambeth LADO
📧 lado@lambeth.gov.uk | ☎️ 020 7926 4679
Southwark LADO
📧 lado@southwark.gov.uk | ☎️ 020 7525 3297
Lewisham LADO
📧 lado@lewisham.gov.uk | ☎️ 020 8314 7280
If you are not satisfied that your complaint has been handled appropriately, you may escalate it to Ofsted:
📧 Email: enquiries@ofsted.gov.uk
☎️ Tel: 0300 123 4666
✉️ Address: Ofsted, Piccadilly Gate, Store Street, Manchester, M1 2WD
Full details of our Complaints Policy and Safeguarding Policy are available on our website or upon request from the school office.
We know how important it is for our families to plan ahead, so here youll find a full list of school term dates and holiday dates. We kindly ask that family holidays are arranged outside of term time. If you need to request exceptional leave, please contact the school office.
At our school, every young person has a timetable that’s designed to help them shine. With small class sizes, plenty of staff support, and a wide mix of subjects, we make sure learning is engaging, supportive, and fun.
You can view each group’s timetable here:
The SS Hub – Indigo Timetable – Amber Timetable
SS Dulwich – muhumed Ali –
We want our young people to feel comfortable and confident at school, while keeping standards that are respectful and suitable for a learning environment. We encourage individuality and self-expression through clothing, while asking everyone to follow a simple dress code:
No hats or hoods to be worn indoors
No face coverings (unless agreed with parents/carers for religious or medical reasons)
No very short shorts or skirts
No tops that are low-cut, cropped, or show underwear/midriff
Footwear should be safe and practical for school activities
Our aim is to create a relaxed but respectful atmosphere where students can focus on their learning and feel part of the community.
